Hi Zeevou Support Team,

I hope you are well.

I would like to raise a feature request regarding messaging integration with OTA platforms such as Expedia, Trip.com, Agoda, and Vrbo on Connection Type B.

Currently, we are able to receive guest messages in Zeevou; however, replies sent from Zeevou are not pushed back to the respective OTA messaging inbox. As a result, communication sent via Zeevou (email, SMS, or WhatsApp) is not reflected in the booking platform thread, which creates gaps in message history and documentation.

This limitation requires our team to manually log in to each channel’s inbox to respond, ensuring that all communication is properly recorded. It also poses a risk in case of disputes, as messages not logged within the OTA platform may not be recognised.

We would like to request the implementation of a full two-way messaging synchronisation feature, allowing messages sent from Zeevou to appear directly within the OTA messaging threads.

For reference, here is a sample booking where this issue occurred:

Booking number: 2566557516

Guest name: Shane Hall

Platform: Expedia (same behaviour observed on Trip.com, Agoda, and Vrbo)

This enhancement would significantly improve operational efficiency and ensure proper communication tracking across all platforms.

Thank you for your time and consideration. Please let me know if you need any further details.

Kind regards,

Rebecca