Dear Zeevou Team, I would like to suggest a feature that I believe would be very useful for property managers and hosts: a Guest Blacklist / Block Guest option. Sometimes we have guests who have behaved badly during a stay, caused significant damage, stolen items, repeatedly breached house rules, or created other serious issues. In these situations, we may want to prevent the same guest from making another booking with our company in the future. My suggestion would be to add a “Blacklist Guest” or “Block Future Bookings” button directly on the guest profile. Once selected, the guest would be flagged as blocked for that company, and Zeevou could check their details whenever a new booking is received. For example, the system could compare: First name Last name Phone number Email address Other available guest details If all or most of these details match a previously blacklisted guest, Zeevou could either prevent the booking or display a strong warning to the team before the booking is accepted. This would also help avoid accidentally blocking another person who has the same first and last name. A name-only match would therefore not be sufficient; the system could use additional details such as phone number and email address to identify the guest more accurately. Another possible option would be a notification/warning setting for blacklisted guests. When a matching booking comes through, the system could alert the team so we can review it and decide whether to cancel it. However, automatically cancelling the booking could create problems because cancelling bookings received through OTAs may result in cancellation fees or commission charges. Therefore, I think a warning/notification that allows the company to make the final decision may be the safer option. Ideally, I would suggest having: Blacklist / Block Guest button on the guest profile. A company-specific blacklist, so each company can manage its own blocked guests. Matching based on multiple guest details rather than name alone. A warning notification when a blacklisted guest attempts to book. An option for the team to review the booking and decide whether to accept or cancel it. I think this could be a very useful feature for hosts and property managers dealing with repeat problematic guests, while still giving the company control over the final decision. Thank you for considering this suggestion. I would be very interested to know whether Zeevou already has something similar available or whether this could be considered as a future feature. Kind regards, Eleni