Web chat and internal chat, allowing easy communication with guests and staff, and generation of tasks off the back of communications. Full description below, feel free to comment: https://docs.google.com/document/d/1n_hXHMMy53tbq3a8iPf0geLWEDRADesTz9Hc4k9helA/edit?usp=drive_web&ouid=104816774700248689649